Comprehensive Support for Your Automotive Equipment
At Aston Technologies, we provide complete product support to ensure your wheel balancers, tire changers, and lifts operate at peak performance.
1. Technical Support Services
Phone Support
+1(973) 434 5150
Hours: Monday-Friday, 8:00 AM – 6:00 PM EST
Emergency: After-hours callback service available
Languages: English, Spanish
Remote Support
Screen sharing and video call assistance
Digital documentation sharing
Online troubleshooting guides
Video demonstration library
What We Help With:
Equipment setup and calibration
Operational troubleshooting
Error code diagnosis
Performance optimization
Preventive maintenance guidance
2. Parts & Components
Genuine Parts Guarantee
OEM manufacturer parts only
Guaranteed compatibility
Same quality as original equipment
Full warranty coverage
Parts Ordering Process:
Contact parts department with model/serial number
Receive quote and availability
Same-day shipping for in-stock items
Tracking provided automatically
Common Parts Inventory:
Motor assemblies and controllers
Sensors and calibration components
Hydraulic systems and seals
Electrical components and wiring
Mechanical parts and fasteners
3. Service & Repair
On-Site Service
Certified technician dispatch
Available within our service area
Emergency repair service
Scheduled maintenance visits
In-Shop Repairs
Equipment drop-off at our facility
Loaner equipment available
72-hour turnaround guarantee
Free pickup/delivery within 50 miles
Repair Process:
Diagnosis: Phone troubleshooting first
Quote: Flat-rate or time/materials pricing
Approval: Your authorization before work begins
Repair: Certified technicians only
Testing: Full operational testing before return
Documentation: Complete service records provided
4. Preventive Maintenance
Scheduled Maintenance Programs
Basic: Quarterly inspection checklist
Premium: Bi-annual professional service
Platinum: Full annual overhaul and calibration
Maintenance Includes:
Lubrication and adjustment
Sensor calibration
Software updates
Wear component inspection
Safety system verification
Benefits:
Extended equipment lifespan
Reduced downtime
Maintained accuracy
Warranty compliance
5. Training & Education
Operator Training
Included with all equipment purchases
On-site or at our facility
Comprehensive operation manuals
Video tutorial access
Advanced Technical Training
Troubleshooting certification
Repair and maintenance training
Software programming courses
Safety compliance training
Training Formats:
In-person sessions
Live virtual training
Recorded video library
Interactive manuals
6. Software & Updates
Firmware Updates
Regular performance enhancements
Security patches
Feature additions
Bug fixes
Update Process:
Notification of available updates
Download instructions provided
Remote assistance available
Verification of successful update
Software Support:
Database management
Network configuration
Backup and recovery
Custom programming available
7. Calibration Services
Certified Calibration
Meets manufacturer specifications
Traceable to national standards
Full certification documentation
Compliance with industry standards
Calibration Schedule:
Wheel Balancers: Annual calibration recommended
Tire Changers: Bi-annual calibration
Lifts: Annual safety inspection and calibration
On-Site Calibration
Available within service area
Minimal equipment downtime
Same-day certification
Mobile calibration laboratory
8. Emergency Support
24/7 Emergency Service
Critical breakdown response
Same-day parts shipping
Emergency technician dispatch
Loaner equipment program
Emergency Contact Protocol:
Call main line: +1(973) 434 5150
Follow emergency prompts
Provide equipment details and issue
Receive callback within 2 hours
Emergency Services:
Critical part replacement
Emergency repairs
Temporary equipment solutions
Priority scheduling
9. Warranty Services
Warranty Management
Single point of contact for all warranty claims
Direct liaison with manufacturers
Claim processing and tracking
Loaner equipment during warranty repairs
Warranty Terms:
Standard 1-year parts and labor
Extended warranties available
Optional service contracts
Transparent coverage details
10. Support Resources
Online Resources
Knowledge base and FAQs
Video tutorial library
Downloadable manuals
Parts catalog with diagrams
Documentation
Installation guides
Operation manuals
Maintenance schedules
Troubleshooting guides
Mobile Support App
Equipment management portal
Service request submission
Parts ordering platform
Direct messaging with technicians
11. Service Areas
Primary Service Territory:
Virginia
Maryland
Washington DC
Delaware
Southern Pennsylvania
Extended Service Areas:
Available with travel fees
Scheduled service visits
Regional service partners
International Support:
Remote assistance worldwide
Parts shipping globally
Local service provider referrals
12. Service Pricing
Support Options:
Pay-Per-Incident: $150/hour (1-hour minimum)
Service Contracts: Starting at $95/month
Emergency Service: $250 service call + parts
Preventive Maintenance: $200-$500 per visit
Warranty:
Labor included during warranty period
Parts covered by manufacturer
Travel fees may apply
How to Get Support
For Immediate Assistance:
📞 Phone: +1(973) 434 5150 (option 2 for support)
📧 Email: support@astontechnologie.com
🖥️ Online Portal: support.astontechnologie.com
Before You Call:
Have model and serial number ready
Note any error codes displayed
Describe the issue in detail
Have purchase information available
Response Times:
Phone: Immediate during business hours
Email: Within 2 business hours
Emergency: Callback within 2 hours
Parts Orders: Same-day shipping
Aston Technologies Product Support
Your Partner in Automotive Service Excellence
14303 Sullyfield Cir Ste G, Chantilly, VA 20151
+1(973) 434 5150 | support@astontechnologie.com